Payment and Refund Policy

Last updated: 24 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all commercial transactions conducted through pressflixly for corporate programming services. These services include custom software development, enterprise-level coding projects, training modules for corporate teams, and related digital deliverables provided to businesses operating in or targeting Singapore. The policy covers every stage from initial quotation through final delivery and post-delivery support where applicable. It does not extend to non-commercial or personal use cases. Customers engaging with pressflixly agree to the terms outlined here as part of forming a binding service agreement under Singapore law.

Prices, Currencies, Taxes and Additional Charges

All quoted prices are expressed in Singapore Dollars unless otherwise stated in the service agreement. Prices are fixed at the time of contract formation but may be adjusted for scope changes agreed in writing. Goods and Services Tax at the prevailing rate set by the Inland Revenue Authority of Singapore is added to every invoice. Additional charges may arise for expedited delivery, extra revisions beyond the agreed scope, or third-party licensing fees. Customers receive a detailed breakdown before any extra costs are incurred. Failure to account for these charges does not exempt the customer from payment obligations.

Accepted Payment Methods, Authorisation and Security

pressflixly accepts bank transfers, corporate credit cards and electronic payment platforms approved for Singapore businesses. Payment authorisation occurs immediately upon submission of order details. All transactions are processed through secure gateways that comply with Payment Card Industry Data Security Standards. pressflixly does not store full card details. Customers must ensure sufficient funds or credit limits before initiating payment. Any declined transaction requires immediate resolution through the chosen payment provider.

Order Confirmation and Contract Formation

A contract is formed only after pressflixly issues a written confirmation following receipt of the customer purchase order and initial payment. Confirmation includes project milestones, delivery timelines and acceptance criteria. Until this confirmation is sent, no binding obligation exists on either party. Corporate customers are responsible for verifying that the confirmation accurately reflects their requirements. Subsequent amendments require mutual written consent.

Cancellation Rights and Applicable Periods

Corporate customers may cancel a project within seven business days of contract formation provided no substantive work has commenced. Cancellation after this period or after work has begun incurs liability for costs already incurred. Digital deliverables such as completed code modules or training materials are generally non-cancellable once delivered. Customers retain the right to cancel under the Consumer Protection (Fair Trading) Act where misrepresentation has occurred, subject to proof.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available only when services remain undelivered due to pressflixly default or when a material defect prevents reasonable use and cannot be remedied within a reasonable time. Non-refundable items include custom code written to customer specifications, training sessions already conducted, and any portion of work accepted in writing. Promotional discounts or bundled offers do not create additional refund rights beyond the base service value.

Step-by-Step Procedure to Request a Refund

To request a refund, the customer must submit a written notice via the contact form on the site or by emailing [email protected]. The notice must include the original order reference, date of contract, description of the issue, and supporting evidence such as screenshots or correspondence. Requests received outside business hours are deemed received on the next business day. Incomplete requests will be returned for additional information within five business days.

Inspection, Approval, Rejection and Notification

Upon receipt of a complete request, pressflixly conducts an internal review within ten business days. The review examines whether the claim meets eligibility criteria and verifies all supporting documentation. Customers receive written notification of the decision by email. Approved refunds are processed without further action by the customer. Rejected claims include a clear explanation of the reasons and any available appeal options.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned using the original payment method wherever possible. Processing begins immediately after approval and typically completes within fourteen business days. Bank transfers or card reversals may take additional time depending on the financial institution. Customers should allow up to thirty days for funds to appear in their accounts. pressflixly provides a reference number for tracking purposes.

Special Rules for Digital Content, Subscriptions and Services

Digital programming deliverables are treated as services rather than physical goods. Once a customer has downloaded or accessed code, training materials or similar content, the right to refund is limited to cases of significant non-conformity that cannot be corrected. Subscription-based maintenance or update packages may be cancelled with thirty days notice, but prepaid periods are non-refundable except in cases of service termination by pressflixly. Promotional trial periods end automatically without further obligation.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be resolved within five business days to avoid project suspension. Duplicate charges detected by the customer should be reported immediately to [email protected] for investigation. Chargebacks initiated without prior contact may result in service termination and recovery of costs. Suspected fraudulent activity triggers immediate account review and may lead to reporting to Singapore authorities where required by law.

Mandatory Consumer Rights in Singapore

Nothing in this policy excludes or limits rights available under the Consumer Protection (Fair Trading) Act, the Sale of Goods Act or the Unfair Contract Terms Act. Corporate customers retain the ability to seek remedies through the Small Claims Tribunal or the courts for breaches that cannot be resolved through this policy. pressflixly acknowledges that statutory guarantees regarding merchantable quality and fitness for purpose apply where relevant.

Contact Route, Policy Changes and Last-Updated Date

Questions regarding this policy should be directed to [email protected] or through the contact form available on the site. pressflixly reserves the right to update the policy to reflect changes in Singapore legislation or business practices. Material changes will be communicated to existing customers via email at least thirty days before taking effect. The current version always supersedes earlier versions. Continued use of services after notification constitutes acceptance of the updated terms.